Official Document — my11
my11 Terms & Conditions
Platform Usage
This document sets out the binding terms between my11 and every user who accesses or uses our platform. Please read carefully before registering or continuing to use the platform.
What does accepting these terms mean?
Section 1 — Acceptance of Terms
By accessing, registering for, or using any part of the my11 platform, you agree to be bound by the Terms & Conditions set out in this document. If you do not agree with any part of these terms, please discontinue use of the platform immediately.
These terms apply to all users, including visitors, registered users, and any party accessing content on the my11 platform. Continued use of the platform following any amendments constitutes acceptance of the updated terms.
Users must be at least 18 years of age or have reached the legal age of majority under local law to participate in any betting or gaming activities offered by my11. The platform bears no responsibility for underage access resulting from false information provided during registration.
Acceptance Summary
- Registering constitutes acceptance of these terms
- Minimum age requirement of 18
- Applies to all users
- Terms may be updated at any time
How are user accounts created and protected?
Section 2 — Account Creation & Security
Account Registration
Each user is permitted to hold one account only. Registering multiple accounts is strictly prohibited and may result in the suspension of all associated accounts without prior notice. Information provided during registration must be truthful, accurate, and up to date. my11 reserves the right to request identity verification at any time.
Password Responsibility
Users are fully responsible for the security of their password and login credentials. Any activity carried out through your account is considered to have been authorised by you. If you suspect unauthorised access, contact the my11 support team immediately and change your password.
Account Suspension
My11 reserves the right to suspend or close the account of any user who violates these terms, engages in fraudulent activity, provides false information, or takes actions that compromise the integrity of the platform. Any valid account balance will be processed in accordance with my11's internal policies once the investigation is concluded.
Voluntary Account Closure
Users may request to close their account at any time by contacting my11 customer support. Account closure will be processed within a reasonable timeframe, subject to any pending transactions and compliance with applicable terms.
What are users' responsibilities when using the platform?
Section 3 — User Responsibilities
Users agree to use the my11 platform solely for lawful personal purposes and to comply with all applicable laws and regulations in Malaysia. The following activities are strictly prohibited:
- Using automated software, bots, or any third-party tools to manipulate games or payment systems
- Sharing account credentials with others or allowing third parties to use your account
- Engaging in any activity intended to cheat, manipulate, or gain an unfair advantage
- Distributing harmful, unlawful, or illegal content through the platform
- Attempting to hack, breach, or disrupt the security of the my11 system
Violating any of the above prohibitions may result in immediate account closure and appropriate legal action.
How are deposits and withdrawals handled in MYR?
Section 4 — Payments & Transactions
All financial transactions on the my11 platform are conducted in Malaysian Ringgit (RM / MYR). my11 supports a range of local payment methods, including TNG eWallet, FPX, and selected bank transfers. Users are responsible for ensuring their payment account details are accurate before completing any transaction.
Deposits are typically processed in real time. Withdrawals are subject to set processing times and identity verification procedures. my11 reserves the right to hold or delay withdrawals for the purposes of fraud investigation or regulatory compliance.
Any attempt to conduct payment fraud, money laundering, or other illicit financial activity through the my11 platform will be reported to the relevant authorities.
What is the extent of my11's liability to users?
Section 5 — Liability Limits & Disclaimer
The my11 platform is provided on an "as is" and "as available" basis. To the extent permitted under Malaysian law, my11 makes no warranties, express or implied, regarding the platform's continuous availability, accuracy, or fitness for any particular purpose.
My11 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform, including but not limited to loss of profit, business interruption, or loss of data.
In the event of technical disruptions, system errors, or third-party interference, my11 will make every reasonable effort to restore services in a timely manner. However, my11 cannot guarantee that the platform will be free from errors or interruptions at all times.
Users acknowledge that participation in gaming carries real financial risk. my11 encourages all users to play responsibly and set personal limits in line with their financial means. For more information, visit the Responsible Gaming.
Key Highlights
- 100% platform availability is not guaranteed
- Indirect losses are not covered
- Users bear their own gaming risk
- Liability limits in accordance with Malaysian law
- Responsible gaming is strongly encouraged
Who owns the content and intellectual property on this platform?
Section 6 — Intellectual Property
All content on the my11 platform — including but not limited to logos, graphics, user interfaces, text, software, brand names, and layout — is the exclusive property of my11 or its respective licensors. These rights are protected under Malaysian copyright and intellectual property law.
Users may not copy, redistribute, modify, publish, or commercially exploit any part of the my11 platform's content without prior written consent. Any infringement of intellectual property rights will be acted upon accordingly.
Is my11 responsible for the content of third-party websites?
Section 7 — Third-Party Links & Changes to Terms
The my11 platform may contain links to third-party websites or services. These links are provided for convenience only, and my11 has no control over the content, privacy policies, or practices of those third-party sites. Accessing third-party websites is entirely at the user's own risk.
My11 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Changes take effect immediately upon publication on the platform. Users are encouraged to review this page periodically. All disputes arising from the use of the my11 platform shall be governed and interpreted in accordance with the laws of Malaysia.
Have questions about the terms or how to use the platform?
Visit the FAQ section for quick answers, or log in to your my11 account to continue enjoying a safe and entertaining online experience.