Official Documents — my11
my11 Privacy Policy
User Data Protection
This Privacy Policy explains how my11 collects, uses, stores, and protects personal information of our platform users in Malaysia. Please read this document carefully to understand your privacy rights.
What types of information does my11 collect?
Section 1 — Information Collected
When you register and use the my11 platform, we collect certain categories of information to ensure smooth and secure service. This data is collected only when necessary and used as outlined in this policy.
Account information Includes full name, email address, phone number, date of birth, and the password created during registration. This information is used to verify identity and manage user accounts.
Device and Browser Information such as device type, operating system, IP address, browser type, and language settings are automatically collected when you access the platform. This data helps us detect technical issues and improve user experience.
Payment Information Information related to transactions in Malaysian Ringgit (MYR) is stored only as transaction records. my11 does not store bank card details or account numbers directly — all payments are processed through accredited third-party payment providers such as TNG eWallet and FPX.
Usage Data Including login logs, game history, betting activity, and user setting preferences. This data is used to improve the platform and detect any suspicious activity.
Summary of Data Collected
- User Account Information
- Device & browser data
- MYR transaction records
- Cookies & Session Data
- Platform usage data
How is user information used?
Section 2 — Purpose of Information Use
Platform Management
Collected information is used to verify user identity during login, process deposits and withdrawals in MYR, and maintain accurate account records. This ensures every user has a safe and consistent experience each time they access my11.
Security & Fraud Prevention
Usage and device data are analyzed to detect suspicious activity, unauthorized login attempts, and any form of financial fraud. This protects other users and the overall integrity of the my11 platform.
Service Improvement
Aggregate data on usage patterns helps my11’s team understand Malaysian users’ needs, identify technical issues, and make data-driven decisions to enhance the interface, platform speed, and game options.
Communication with Users
Email addresses and phone numbers are used to send important account notifications, transaction verifications, and policy updates. my11 does not use this information for marketing without user consent.
How are cookies and tracking used on this platform?
Section 3 — Cookies & Tracking
My11 uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform.
Two categories of cookies are used: session cookies which are deleted automatically when you close your browser, and persistent cookies which remain for a set period to remember your preferences on your next visit.
Cookies are used to keep you logged in, store language preferences, and ensure a smooth user experience. my11 does not use third-party cookies for advertising purposes. You can manage or disable cookies in your browser settings, though this may affect some platform functions.
Where and how long is user data stored?
Section 4 — Data Storage & Security
All user data is stored on servers protected with industry-standard encryption. my11 uses SSL protocols to ensure data transmitted between users’ devices and our servers cannot be intercepted by unauthorized third parties.
Active account data is retained as long as the account remains operational. Once the account is closed, personal data will be deleted or anonymized within the specified timeframe, unless retention is required for legal compliance or ongoing fraud investigation.
Financial transaction records are retained according to periods required by Malaysian financial regulations. Access to user data within my11’s internal systems is limited to staff who need it to perform their duties.
Is user information shared with any other parties?
Section 5 — Sharing Information with Third Parties
My11 does not sell, rent, or disclose users’ personal information to third parties for commercial purposes. However, limited information sharing may occur in the following situations:
- Payment Providers: Required transaction information is shared with authorized payment processors like TNG eWallet and FPX to enable secure MYR transactions.
- Legal requirements: my11 may disclose certain information to Malaysian authorities if required by law, court order, or legitimate official investigation.
- Platform Protection: In cases of suspected fraud or serious security threats, relevant information may be shared with authorities to protect other users and maintain platform integrity.
- All third parties receiving any user data are bound by confidentiality agreements and required to comply with equivalent data protection standards.
What We Don’t Do
- Selling data to advertisers
- Sharing data without valid reason
- Using data for third-party marketing
- Direct storage of bank card data
What rights do users have regarding their personal data?
Section 6 — User Rights, Policy Changes & Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you at any time. Such requests can be submitted via my11 customer support and will be processed within a reasonable timeframe.
Right to Correction
If any information we hold is inaccurate or outdated, you have the right to request corrections. Users can update certain profile details directly through the account settings on the my11 platform.
Right to Deletion
You have the right to request deletion of your personal data when closing your account. Deletion requests will be processed subject to mandatory record retention requirements under Malaysian law.
Changes to this Privacy Policy
My11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant updates will be communicated to users via platform notifications or email.
Continued use of the my11 platform after publication of changes to the Privacy Policy is deemed acceptance of those changes. The latest effective date is always displayed at the top of this page. For any privacy-related questions, contact us at: [email protected]
Contact Privacy Support
For inquiries regarding your personal data or privacy rights:
Email: [email protected]
Response within 3–5 business days
Have questions about how we handle your data?
Visit the FAQ section for quick answers, or contact the my11 support team. You can also log in anytime to review your account’s privacy settings.