My11 Commitment — Malaysia
my11 Responsible Gambling
Take Care of Yourself, Enjoy to the Fullest
My11 believes that a healthy play experience starts with self-awareness. This page provides guidance, control tools, and support information to help Malaysian users play safely and responsibly.
What is my11’s commitment to responsible gambling?
Section 1 — Platform Commitment
My11 puts user wellbeing above all else. We believe online gaming should be fun and controlled entertainment — never a source of stress or disruption.
As a responsible entertainment platform, my11 is committed to providing a safe gaming environment for Malaysian users. This includes offering self-control tools, educating users about the risks involved, and ensuring only age-eligible individuals can access the platform.
We are also committed to identifying risky usage patterns and providing support information to users who may need it. Every my11 user deserves to enjoy a healthy, balanced gaming experience free from pressure.
Our Principles
- Entertainment comes first
- Control in the hands of users
- Protection for vulnerable users
- 24-hour support available
- Transparency in all dealings
Recognize signs of risky gambling behavior
Section 2 — Warning Signs
Emotional & Behavioral Signs
- Feeling anxious or irritable when not playing
- Playing longer than planned
- Using gaming as an escape from problems
- Hiding gambling habits from family or friends
Financial & Social Warning Signs
- Spending beyond your means on gaming
- Borrowing money to fund gambling activities
- Neglecting work, family, or social responsibilities
- Chasing losses by gambling more
Remember: Identifying these signs early is an important first step. If you or a loved one experience any of the above, consider using the self-control tools available on my11 or seek professional help.
How do I set healthy time and budget limits for my gaming?
Section 3 — Time & Budget Limit Advice
Setting clear limits before playing is the best practice recommended by my11. Here is a practical guide to help you play more responsibly:
Daily time limit: Decide on the maximum number of hours you will play each day before logging in. Set a reminder on your phone and stick to this limit strictly. Avoid playing late at night or when you’re tired, as these conditions lead to poorer decisions.
Budget limit: Decide on a maximum amount in MYR (RM) that you are comfortable losing each week or month. Your gaming budget should come from entertainment spending — not from savings, bills, or daily essentials. Once your budget limit is reached, stop playing without exception.
Effective Self-Control Tips
- Never gamble with money you can't afford to lose
- Take at least a 15-minute break every hour of play
- Avoid playing when you are sad, stressed, or upset
- Record all gaming expenses in a notebook or finance app
- Share your play limits with trusted family members
Weekly Budget Plan
Allocate only a small portion of your entertainment budget for playing. Once that amount is used up, consider the week over. This helps ensure playing stays reasonable entertainment without impacting your overall finances.
What self-control tools are available on my11 accounts?
Section 4 — Self-Control Features
Deposit Limit
My11 users can set daily, weekly, or monthly deposit limits through their account settings. This ensures you cannot deposit beyond the limit you have set for yourself, even if you feel like doing so at the time.
Break Period
If you feel you need a break, use the cooling-off feature to suspend your account temporarily for 24 hours, a week, or a month. Your account cannot be used for gaming during this time.
Self-Exclusion
For stricter control, users can apply for long-term self-exclusion via my11 customer support. This restricts platform access for a longer period and is suitable for those needing a complete break.
All self-control tools are designed to help, not hinder you. Contact the my11 support team at [email protected] if you need assistance setting any controls.
How does my11 protect minors?
Section 5 — Minor Protection
My11 sets a minimum age requirement of 18 for all users. We take this responsibility seriously and have implemented multiple layers of protection to ensure children and minors cannot access the platform.
During registration, users must verify their age. my11 also reserves the right to request identity verification documents at any time. Accounts found to belong to minors will be immediately closed and any related balances frozen.
Advice for parents and guardians: Make sure your devices are password-protected and that children do not have access to your online accounts. Use parental control software to block access to online gambling sites where necessary.
Where can I find professional help when needed?
Section 6 — Life Balance & Support
Online gaming should only be a small part of a balanced life. my11 encourages all users to maintain healthy social connections, engage in physical activities, and prioritize work and family responsibilities over gaming.
If you or someone you know needs help with gambling addiction, several support resources are available in Malaysia:
- Talian Kasih: 15999 (Ministry of Women, Family, and Community Development)
- Mental Health Helpline: 1800-82-0066
- Nearest mental health hospital or clinic
Seeking help is a sign of strength, not weakness. my11 fully supports users choosing to get professional assistance.
Still have questions about how to play more safely?
Visit our FAQ for more guidance, or log in to your my11 account to set your self-limits today. Play smart, play safe.